Quotes to Think About as Marketers
By · CommentsWhile the presentation is focused on M&A considerations, I think it is a good set of quotes for Marketers and Product Managers to embrace strategically, even if some of the personalities quoted might not be a traditional source for marketers to reference.
A Product Launch Resource You May Be Overlooking
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During the feverish pitch leading up to the launch of a new product or new version of an existing product, it’s easy to focus on the obvious: product, sales channel, and marketing. You may be overlooking an important product launch resource available to you that could have a big impact on your next product launch. That resource is your customer support team.
Often the fastest way to achieve product launch goals is to target your customer base: the folks who love you and your products. Of course you’ll want to be sure the customer support team is ready to support the product being launched, but they can also be a very effective evangelical channel to get information to customers about new products and services. Every day your customer support team is engaged with assisting customers with a variety of requests which translates into opportunities to talk with them about new stuff.
Particularly with technical products, customers often seek opinions from customer support representatives. “Should I upgrade to the new version?”. “Should I configure it this way or that way?”. Bonds of trust are built between your customers and your customer support team. You can leverage this relationship to deliver information about new and improved products in a way that doesn’t make customers feel like they are being sold to.
Consider your customer support team as an important resource in your next product launch and provide them with a way to engage customers about new products and services in a way that is relevant, timely, and genuine.
The more things change, the more they stay the same. One of the things that stood out in our 13th Annual Product Management and Marketing Survey was just how consistent much of the data has remained over the years. This is particularly true in terms of the demographics of the group—age (40), gender (2/3 male), and education (40 percent have master’s)—as well as compensation (adjusted for inflation). These numbers have not moved notably in any year we’ve run the survey.
In some ways, we’ve come a long way. We’ve seen marked improvement in both the understanding of these roles and their influence within organizations (54 percent either report up through their own distinct department or directly to the CEO). We’ve also seen a strengthening of the support structure that will enable these individuals to be even more successful in the next 13 years.
In some ways, we’ve got a ways to go. While there is a stronger, more consistent understanding of product management and marketing responsibilities, we found a gap between how important certain activities are considered and how well they are being performed. In particular, while the importance of gathering and understanding market problems was universally recognized, it was also among the lowest-rated activities in terms of performance. Because market facts should be the basis for every product and go-to-market decision, this has a direct and adverse effect on every artifact and activity downstream.
But some things are clear. Product managers and marketers are an extremely hard working group (averaging more than 50 hours a week) who are dedicated to the success of both their products and their companies. They possess a distinctive combination of education, experience and skills that make them uniquely qualified for their roles. Their effectiveness and impact have grown throughout the years and we look forward to seeing it continue.
Please click here to download the survey.
8 Ways to Influence and Work with Industry Analysts
By · CommentsThis presentation cuts to the chase with analysts, even if there are 2 number 7′s. So I’d maybe add a 9th – get someone to review your slides before you pitch an analyst.
8 Ways to Influence and Work with Industry Analysts
By · CommentsThis presentation cuts to the chase with analysts, even if there are 2 number 7′s. So I’d maybe add a 9th – get someone to review your slides before you pitch an analyst.








